An uplift of our outdated, yet functional health insurance claiming app.
- Uplift the UX/UI of our mobile
- Retain existing features
- Adding new features that our members are asking for
- Streamline the login process to include biometric login or PIN code
The Westfund Digital Team and our stakeholders
- Product Manager
- Enterprise Architect / Developer
- UX/UI Designer (me)
- Business Analyst
The creative process
Heavily utilising design thinking concepts from The Design Sprint by Jake Knapp (and others), we’re in the research phase of developing out new features.
- User testing sessions with our members
- Co-design and convergence workshops with our stakeholders
- Assumptions workshops to inform our user testing hypotheses
Coming soon! Planned to ship in October 2021.